Returns & Exchanges
At JB Hi-Fi, we want you to be completely satisfied with your purchase, which is why we offer straightforward returns and exchanges for faulty products or change-of-mind circumstances in accordance with Australian Consumer Law.
Check Eligibility
Ensure your item is in its original packaging with all accessories included and that you have a valid proof of purchase such as a receipt or tax invoice.
Choose Your Return Method
You can return your item to any JB Hi-Fi store nationwide for an immediate assessment or contact our online support team to arrange a return via post.
Product Assessment
Our team will inspect the item to confirm it meets our return criteria; for technical faults, we may need to send the device to an authorized service center for further evaluation.
Receive Refund or Exchange
Once approved, we will process your refund back to the original payment method or provide an exchange or store credit depending on your preference and stock availability.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing